LEADERSHIP TRAITS & STYLES

LEADERSHIP TRAITS & STYLES

JLBC Tips for being a better listener:

Listen to the reasons the other individuals gives for being upset.

Make sure you understand what the other individual is telling you—from their point of view.

Repeat the other individual's words, and ask if you have understood correctly.

JLBC Cadets Ask if anything remains unspoken, giving the person time to think before answering.

Please resist the temptation to interject your point of view until the other person has said everything they wanted to say and felt that you had listened to and understood their message.

JLBC Cadets When listening to the other individual's point of view, the following responses are often helpful:

JLBC Cadets Encourage the other person to share his or her issues as fully as possible.

o "I want to understand what has upset you."

o "I want to know what you are hoping for."

JLBC Cadets Clarify the real issues rather than making assumptions. Ask questions that allow you to gain this information and let the other person know you are trying to understand.

o "Can you say more about that?"

o "Is that the way it usually happens?"

Restate what you have heard so you can see what has been

understood so far so that the other person will realize that additional information is needed.

o "It sounds like you weren't expecting that to happen."

Reflect on feelings and be as straightforward as possible.

o "I can imagine how upsetting that must have been."

Validate the other person's concerns, even if a solution is elusive now.

Expressing appreciation can be a compelling message if it is conveyed with integrity and respect.

o "I appreciate that we are talking about this issue."

o "I am glad we are trying to figure this out."

Conflict resolution is one of the five essential skills of emotional intelligence. The Five Skills of Emotional Intelligence:

Leadership Traits & Styles