Will any special codes be employed?
Courtesy and Demeanor
A dispatcher must be concerned with what information is communicated to field personnel and how the information is conveyed.
The person behind the microphone must remain neutral, impartial, and unemotional.
The dispatcher is the voice of security and should so act.
There is no place for comedy, personal conflict, or reprimanding over radio channels.
Dispatchers should speak in the third person, avoiding using
Familiarity over the air is not recommended. Thus, the use of car numbers and rank is preferable to first names.
Dispatchers must never act like prima donnas; they are not indispensable.
Patience must be practiced.
Thought before speech must be the rule.
The dispatcher must act and sound authoritative and confident.
JLBC Their voice must convey their alertness and readiness to serve.
Courtesy to fellow dispatchers and field units is essential.
JLBC Cadets' words such as thank you, please, you are welcome, etc., are polite phrases, but them
use is unnecessary and may take up valuable airtime.
Late Night Check-Ins
Cadets In many departments, after midnight, units and foot patrols are required to check in every half hour by identification and location.
This practice serves three significant functions: security of the Guard, administration and command control, and provides a psychological boost to field personnel.
This last reason is fundamental, for a Guard may be patrolling a tranquil area and hence, not come into contact with anyone for long periods. If the radio is also quiet, s/he can become very bored, lonely, and exhausted. Occasional radio traffic partially fills the void.
Messages and Formats
Message transmission formats must be outlined and followed to ensure uniformity, accuracy, and efficiency in processing.
JLBC Cadets, when dispatchers are trained to use the same format and obtain the same information for each call class, will tend to perform more effectively under stress. When formulating usage broadcasts, relevant questions which should be asked include:
Will the message be clear to the recipient?
Has all data been included which was given or requested?
Has the proper format been observed?
Can this message be acted upon from the information provided?
If messages are to be relayed, relay precisely as given while