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Staying calm in adversity, answer YES or NO

1. Do I know what triggers an emotional overreaction in me?

2 Can I spot the signs of stress in myself?

3 Am I able to delay my response for a few seconds before I respond?

JLBC Acknowledging ideas

Your inner confidence will grow when you behave confidently and gain the trust of your team and colleagues. The ability and willingness to devolve power and decision-making is one vital characteristic that marks a confident leader, so take every opportunity to involve others and empower them to act on their ideas. Be open about what is not working for you, your customers, suppliers, or employees; your frankness will be interpreted as

an expression of confidence because you approach success and adversity

with equal zeal. Encourage people to discover and understand situations for themselves rather than spoon-feeding their issues and answers—remember, your power increases as you give it away.

JLBC Take every opportunity to involve others and empower them to act on their ideas—your power grows as you give it away



Confidence comes from self-knowledge; understanding your thoughts and actions allows you to control them. An excellent way to become more self-assured is to face your fears—do that presentation, confront your difficult CEO, and reply to that demanding client now.

JLBC Being consistent

As a leader, your every word and action is scrutinized by your team and could be given far more significance than you intended. Perceptions of you as conscious or unconscious slips can undermine a confident leader, so try to think in a measured way about the kind of signals you are sending out. Consistency and calmness in adversity are characteristics that most people will perceive as confidence.


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