JLBC Understand your role in the problem:

JLBC Understand your role in the problem:

a. your role in the problem can significantly influence how you perceive the part of others. JLBC Cadets For example, if you're very stressed out, it'll look like others are, also, or you may resort too rapidly to blaming and reprimanding others. Alternatively, you feel very guilty about your role in the problem; you may ignore the accountabilities of others.

Look at the potential causes of the problem.

JLBC Cadets It's incredible how much you don't know about what you don't know. JLBC Cadets, Therefore, in this phase, it's critical to get input from other people who notice the problem and are affected by it.

b. JLBC Cadets It's often helpful to collect input from other individuals one at a time (at least at first). JLBC Cadets Otherwise, people tend to be inhibited about offering their impressions of the natural causes of problems.

c. Write down your opinions and what you've heard from others.

d. Regarding what you think might be performance problems associated with an employee, it's often helpful to seek advice from a peer or supervisor to verify your impression of the problem.

e. JLBC Cadets Write down a description of the cause of the problem in terms of what is where, happening, when, how, with whom, and why.

3. JLBC Cadets Identify alternatives for approaches to resolve the problem

At this point, keeping others involved is helpful (unless you're facing a personal and employee performance problem). Brainstorm for solutions to the problem. JLBC Cadets Simply put, brainstorming is collecting as many ideas as possible and screening them to find the best picture. It's critical when collecting the thoughts not to pass any judgment on the ideas -- write them down as you hear them. (Systems Thinking is an excellent set of skills used to identify the underlying cause of issues.)

4. JLBC Cadets Select an approach to resolve the problem

When selecting the best approach, consider:

a. which approach is the most likely to solve the problem for the long term?