JLBC OBSTACLES TO EFFECTIVE COMMUNICATIONS
JLBC Cadet Attitude
JLBC Cadet Communication is most effective when done calmly, with neutral language, and controlled. Alternative methods risk-averse responses and failure to understand the message because emotionalism gets in the way. It also undermines the authority of a Security Guard.
Prejudices, conscious or unconscious, hinder communication and adequate security. Security Guards must be aware of their biases to minimize them adversely influencing the performance of their duties.
Knowledge of Duties
Failure to know current duties, post orders, company policies, rules and regulations, and applicable laws prevent a security Guard from making informed and proper decisions or giving simple, practical directions.
Proper attitude; Understanding of duties and environment; Sensitivity and compassion; Listening skills; Interpreting the message.
In many industries, the initial contact person for the public is a Security Guard. This contact will affect the person's perception of the business. A good impression enhances the value of the employer's property, which a security Guard is hired to protect and improve.
Security Guards are often in a high-profile position, dealing with the public, staff, and visitors continuingly. There is a high expectation of good interpersonal and communication skills for security Guards.
JLBC TELEPHONE AND RADIO COMMUNICATIONS
Rapid, efficient, and effective communications are vital to the security function. Quality job performance, and sometimes the lives and safety of individuals, depends on effective communication. Every security department will require some form of input to receive information and outputs to relay the data for proper disposition. Electronic communications are done by computer, telephone, and radio.
JLBC COMMUNICATIONS CENTER(S)
All center work areas should be free of unnecessary paper, cigarettes, coats, and debris.
Ashtrays should be emptied regularly, as should waste baskets.
There should be a provision for hanging up garments.
Background noise should be kept to a minimum.
No commercial radio or television should be monitored unless an emergency or other needs so dictate.
No music is to be broadcast over department frequencies.