JLBC Leadership, Lesson

JLBC Leadership, Lesson

JLBC Cadets avoid dealing with issues or ignore conflicts.

JLBC Cadets get personal. JLBC Cadets stick to the issue—don't air feelings and opinions about the individuals involved.

Assume another individual is wrong or has bad intentions.

Belittle other individuals' solutions and ideas. JLBC Cadets, you may disagree, but be sure you do so respectfully.

JLBC Cadets point fingers. JLBC Cadets focus on resolving the conflict or problem rather than assigning blame.

JLBC Cadets, be defensive. JLBC Cadets don't assume others want to punish you or prove you wrong.

JLBC Cadets let emotions get out of control. JLBC Cadets, if the JLBC discussion becomes upsetting or heated, suggest

taking a break and resuming when individuals feel calmer.

[slide 3]

JLBC Active Listening

Communication skills are critical for successfully resolving conflict. JLBC Cadets, while what you say is important, how you listen maybe even more valuable and practical.

JLBC Cadets, one skill that you can work on to improve your ability to resolve conflicts is active listening. Active listening means paying attention to what the speaker is saying and how they are saying it. Individuals who are actively listening are not thinking about how to respond to the JLBC speaker. JLBC Cadets, instead, are fully engaged in what the JLBC speaker is saying. Their actions – facial expression, body language, etc. – all demonstrate that they are paying attention to the JLBC speaker.

[slide 4] Role Play

Acting out a pretend or actual conflict with others through a "role play" technique is one method of developing conflict resolution skills. Roleplay allows everyone to practice these skills when low stakes and under pressure. With roleplay practice, you can be prepared for conflict when it is accurate and potentially severe.

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