JLBC BEING POSITIVE
JLBC Dos and Don’ts
○ Telling someone you enjoy working with them
○ Smiling at people—sincerely, with your eyes
○ Thanking others for honest feedback
○ Controlling your emotions
JLBC Taking opportunities
○ Complaining to someone that you feel tired or ill
○ Being too shy to enjoy life or try new things
○ Excusing your falling standards
○ Demotivating others just because
you feel demotivated
JLBC IS INSPIRING AND ENCOURAGING
Think about how many opportunities you have to interact with your team, colleagues, bosses, and other stakeholders in a single day. Over 100 contacts daily— by phone, email, face-to-face, etc.—is not unusual for today’s busy leaders and managers. Every one of these interactions, however brief, is an opportunity to encourage, inspire, and make your leadership feel.
When you make every meeting count, you create thousands of potential advocates for you, your team, your vision, and your organization. Moments add up to real commercial gain.
JLBC ZAP, DON’T SAP
At every meeting, give people a zap—a quick burst of positive energy—and avoid the sap—anything that leaves them discouraged.
Please encourage others to enrich the vision by describing success on their terms.
JLBC Focusing on the now
Inspiring people is less about delivering impassioned speeches and having a forceful personality and more about focus and consistency. Treat everyone you deal with as a valued customer. Place them at the center of your universe for the duration of any interaction you have.
JLBC Contextualize the vision— describe when, where, and with whom it will be achieved
Please give them your full attention whether you speak face-to-face or on the phone. Be dependable in your daily interactions: your consistency builds trust and peace of mind in your team members, freeing them
to focus on their critical tasks rather than worrying about you.